Cisco Info Center (CIC) is a service-level alarm monitoring and diagnostics tool that provides network fault and performance monitoring, network trouble isolation, and real-time service-level management for large networks. CIC is designed to help operators focus on important network events, offering a combination of alarm processing rules, filtering, customizable alarm viewing, and partitioning. CIC provides a highly configurable client/server application that can consolidate, de-duplicate, filter, and correlate fault information from multiple network layers. ??CIC is the fault management component of the Cisco Service Management (CSM) infrastructure that provides end-to-end service management solutions for service provider and large enterprise networks. CIC interacts with other management tools within the CSM product suite to provide customer-focused, service-level monitoring and network partitioning for Virtual Private Network (VPN) and Customer Network Management (CNM) services....